“I came to Avalon after having been made redundant from a position I’d held for many years. At this point I was lacking confidence and felt uncertain about whether I’d be good enough to be a high quality Support Worker for Avalon.
These fears were quickly allayed when I began the 6 day induction course all employees complete as part of their initial training. The trainers made me feel instantly at ease and comfortable, and within moments I realised that this was my new opportunity; that I had opened a door to something truly special.
I love to be hands-on with my work, and that’s what the training was like. We all worked together and interacted, sharing our thoughts, feelings and questions. This led to a great camaraderie between all us new starters.
Once I started my supporting role, I realised I was being drawn towards caring for people with dementia. It was something I felt a natural affinity for and I enjoyed the process of getting to know everything about the ladies I supported. This led to me completing the Level 2 Award in Awareness of Dementia.
Again I found the trainers to be welcoming, and made me feel valued. The facilities are wonderful and with a subject matter such as this, I much prefer the chance to learn face-to-face, rather than via e-learning.
The course showed me so much, and made me a better Support Worker without a doubt. I learned how to engage with our customers in more meaningful ways, and how to offer them a better experience. For example, I learned that if offering a choice to someone with dementia, it’s far more effective to do it in a visual way; if lunch is either a ham or cheese sandwich, I will bring the cheese and the ham and let the customer decide based on what they can see. That’s a tiny example, but it’s this commitment to being person-centred that makes my work so much more rewarding.”