Introducing Avalink

Avalink is our strategic customer committee - made up of customers from each of our localities, the group meets every three months to discuss current issues, decide on upcoming policy changes and to ensure best practice is being adhered to across the North of England.

We encourage all of our customers to get involved in Avalink, whether that be becoming a panel member directly, or by discussing issues at a local level which can then be forwarded to the quaterly meeting for discussion at a higher level.

Avalink is all about inclusion; our people taking control of their lives and the way they are supported. 


Here are just a few examples of the difference Avalink has made to Avalon.

  • Choosing staff and assessing carers
  • Running training courses
  • Changing policies and procedures that affect customers
  • Writing articles for our newsletter and social media feeds
  • Advising on accessibility 


What Avalink members say:

"Avalink meetings are fun and we make good friends. It is also really good to be listened to and make decisions that make a difference."

"It is important to me to be the voice of Avalon's customers and to make sure Avalon does their best as a company to ensure customers get the best support."

Avalink are industry renowned

Avalink's presence has been felt not just within our organisation, but across the Social Care sector. In 2016 this resulted in Avalink being nominated, and subsequently being finalists for the 'Breaking Down Barriers' award, at the National Learning Disabilities and Autism Awards. This is something both Avalink and The Avalon Group as an organisation are hugely proud of, and goes to show just how huge an impact the group has on improving the lives of countless people.

To find out more about Avalink contact Avalon on 01423 530053 or email 


Our Services

Shared Lives

Shared Lives is a pioneering alternative to traditional methods of care. Under the scheme, fully trained carers open their homes to allow people to live with them either on a short or long-term basis.

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Supported Living

We provide a range of services to support people in their communities, including life skills, money management, learning, work opportunities or anything you might need support with, we can help.

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Living with Dementia

We offer a totally personalised dementia care service, involving home assessments and flexible support hours to allow you to remain in your community, surrounded by the people you love.

> Read more

How Can We Help

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