To manage a team of support workers and/or shared lives carers
To manage support co-ordinators
To ensure customers progress towards support outcomes through the provision of quality services
To ensure that service provision is conducted within the Avalon policy & procedure framework
To promote Avalon services
Role Specific Competencies
Staff Recruitment & Management
Knowledge and understanding of managing individuals and staff teams
Knowledge and understanding of recruitment processes
Knowledge and understanding of health and safety requirements
Use a framework of coaching and mentoring to develop staff to effectively deliver a quality service
Carefree/ Administration
Ability to understand IT systems
Ability to use the ‘Carefree’ system for rotas/payroll/invoices
Ability to understand written guidelines (i.e. policies & procedures) & act accordingly
Competent in keeping accurate & up to date records both physical & electronic
Ability to produce written and statistical reports
Quality Assurance
Knowledge & understanding of CQC Fundamental Standards and other external standards such as Investors In People and CHAS.
Ability to administer & apply the organisation’s quality assurance system
Ability to complete audits of finances & medication
Competent at identifying safeguarding issues & matters directly affecting service delivery
Partnership Working
Ability to work closely & positively with customers, relatives, advocates, other professionals & agencies
Show commitment to working as part of a wider team of Avalon Group employees
Develop good relationships with all external agencies to portray Avalon in a positive light
Supporting Customers
Ensure our customers are at the forefront of all we do
Ensure customers’ needs, wishes and views are respected
Tasks & Responsibilities
Staff Recruitment & Management
To follow Avalon’s recruitment process & procedures and complete required paperwork
To arrange recruitment interviews, set appropriate questions & exercises & organise customer involvement
To provide appropriate induction for new carers / staff
To fulfil health and safety requirements by undertaking audits, completing and reviewing risk assessments, maintaining records, reporting accidents and incidents, identifying training needs, booking mandatory training and promoting safe working practices
Complete carer assessments, link agreements and panel reports
To effectively manage a team of carers and staff to ensure that they work within guidelines to deliver an effective high quality service
Identify & effectively address poor practice by carers / staff under your management
To plan & manage staff rotas using the Carefree system complying with strict timescales for the monthly sign off/verification (by 7th of each month)
Develop & maintain training records
Identify training requirements for carers / staff
To conduct professional & productive quarterly carer reviews and support & supervision of staff & annual PDR’s
Carefree / Administration
Operate and effectively use the Carefree system including maintaining accurate information and the timely completion of amendments and changes that ensures the system is live.
To comply with written guidelines (i.e. policies & procedures) & act accordingly
To communicate written guidelines to the wider carer / staff team or other interested parties
Keep accurate & up-to-date records both in manual files & on electronic systems
To produce written & statistical reports on issues and performance relating to services you manage
To ensure all relevant records concerning the delivery of service are in place (i.e. person centred outcome based support plans, link agreements, risk assessments, financial & medication records)
To arrange care reviews (min. annually) inviting all relevant participants, for all customers under your management
Complete needs & risk assessments for all customers and staff under your management
Use the electronic referral’s log to record & monitor all new referrals, taking appropriate action to ensure maximum conversion
Supporting Customers
To provide direct support to our customers either due to emergency cover or as good practice to check service quality
To ‘match’ carers / support workers with customers to ensure positive support relationships
Ensure customers in your services are safeguarded from abuse and to report all accidents, incidents and safeguarding issues in accordance with policies and procedures
Ensure that customers are aware of & are offered support by other relevant agencies, such as advocacy
Proactively manage customer rotas using the Carefree system to ensure service levels are maintained, using all available resources to cover any gaps
Ensure customers’ support plans are person centred & outcome based & that work is completed to achieve customer outcomes & evidence is collated to show the ‘distance travelled’
Ensure customers are informed of all inclusion events & activities & are encouraged to take part
Support customers to maintain their tenancy (if relevant) including dealings with landlords, tenancy agreements, housing benefit claims and maintenance issues.
Regularly visit all customers in services you manage to ensure they are receiving high quality care & support
Partnership Working
To work closely & positively with our customers / their advocates / other professionals & agencies
To work with our customers & other interested parties to continually improve services offered
Foster good relationships with service commissioners and care managers portraying a positive image of the organisation and encourage the use our services
To work as part of a wider team of Avalon Group employees, contributing to the support of other departments such as Finance & Inclusive Learning & Development
Quality Assurance
To understand and interpret CQC Fundamental Standards and apply them to the services you manage
Promote practices & systems that enable staff to meet CQC standards and ensure compliance across services you manage
Proactively monitor services through the Quality Assurance system, completing quarterly self assessment reports & addressing issues and weaknesses identified through action plans agreed with your line manager
To meet any performance targets set by your line manager
Complete monthly financial audits for customers who we assist to manage finances
Complete regular medication audits (determined by your line manager) for customers who we administer medication
Housing
To carry out property inspections & report any maintenance issues to the landlord or relevant person
To carry out Health & Safety inspections & ensure Risk Assessments are in place, reporting findings to relevant personnel
Work with tenants to ensure they are fully aware of their rights & responsibilities & facilitate & minute regular tenants meetings
To ensure all properties are kept in reasonable order by the tenants or by carers
General
To manage workloads effectively and to ensure deadlines are met
Arrange and facilitate various(team/house/care management) meetings dictated by the service & record minutes
To work flexibly in hours dictated by the requirements of the service
To be part of the locality’s out-of-hours on-call service
Attend all necessary mandatory training and any training or development requirements identified through support & supervision or PDR
Expertise in role
(role-related knowledge, skills & experience required at selection)
Experience of working within the support sector at a supervisory level for more than 1 year
Knowledge of relevant legislation within the sector – especially CQC, The Care Act, and Shared Lives Framework.
Proficient ICT user, particularly MS Office applications plus databases
Have access to own transport that can be used for work purposes, with a full valid licence
Relevant technical, vocational or educational qualification for the role
Possess, or be willing to work towards, a relevant professional / management qualification
Our Values
Respect, Integrity, Learning and Reflection, Working Together, Quality
Core Competencies
Communicates well
(Respect, Integrity, Working Together, Quality)
Listens to others
Asks relevant & pertinent questions
Communicates in a clear & concise way
Effectively uses a range of communication tools & techniques
Keeps accurate, objective & clear records
Has a positive & practical approach to work
(Integrity, Quality, Learning and Reflection)
Tackles things in a direct & orderly manner
Can be depended upon to get things right
Able to prioritise tasks & manage workload
Reliable under pressure
Undertakes learning and development which is identified as mandatory for the role
