Service Administrator

Employment Type

Permanent Contract

Hours of Work

37 hours per week

Location

Harrogate, with expected travel to Avalon Locality Offices as required

Salary

£24,630 per annum

Benefits

Up to 30 days annual leave

Discounts at high street retailers and on gym memberships

24/7 Everyday Advice helpline, giving you impartial guidance regarding any personal matters or concerns you may have

Paid Enhanced Disclosure and Barring (DBS) Certificate (which you need to be able to work in social care)

On-site parking

Access to our health cash plan

Avalon Group is a leading, award-winning social care charity dedicated to enabling individuals to live fulfilling lives. We are seeking an experienced administrator to be based at our Harrogate Hub.

You will provide administrative support to all departments across the charity. You will be the first point of contact for incoming calls so you will be proficient in communicating with a range of individuals with a variety of needs, and in resolving queries at the first point of contact.

There will be occasions where you will need to travel to other locality offices to undertake work for our locality teams, so being a driver with access to a vehicle is preferred though not essential.

You will work in a fully digital environment, so you will need to be confident using a range of digital packages including Microsoft office and bespoke web-based software.

You will be a team player, a natural organiser with great attention to detail and will thrive on the unexpected and finding solutions. The work involved is often varied and sometimes sensitive or confidential in nature. You will find a strong team spirit across our services and amazing colleagues who always pull together and look out for each other.

Avalon Group offers a supportive, values-driven work environment and a competitive benefits package.

Appointment is subject to an Enhanced Disclosure and Barring Service (DBS) check.

Ready to make an impact?
Join us in creating inclusive communities and transforming lives. Apply today by completing out quick online application form. The Role Profile/ Person Specification for this vacancy is available to view HERE.

For more information or an informal discussion, please contact Lisette Robinson (Director of Finance and Corporate Services) on 01423 652680 or 01423 530053.

Closing Date: Thursday 2 April 2026 at 12 noon

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Full name

Email address

Telephone number

Home address

Do you have appropriate documentation that evidences your right to work in the UK? YesNo

The role you are applying for

Location of role

Why do you want to work for us?

Are you a driver with access to a vehicle that could be used for work purposes? YesNo

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If this role was recommended to you by an existing employee or carer, please provide their name

As The Avalon Group meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to a criminal record check from the Disclosure and Barring Service before the appointment is confirmed.

Criminal records will be taken into account for recruitment purposes only when the conviction is relevant. Having a ‘spent’ or ‘unspent’ conviction will not necessarily bar you from employment – this will depend on the circumstances and background to your offence(s) and we will consider these on a case by case basis.

The amendments to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (2013 and 2020) provides that when applying for certain jobs and activities, certain convictions and cautions are considered ‘protected’. This means that they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.

Do you have any convictions or cautions (excluding youth cautions, reprimands or warnings) that are not ‘protected’ as defined by the Rehabilitation of Offenders Act 1974 (exceptions Order 1975 (amendment) (England and Wales) Order 2020 (required) YesNo

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